We take it for granted that technology brings people closer together and improves our access to essential products and services. If you can’t imagine life without your smartphone, it’s easy to forget that people who can’t or don’t want to engage with the latest technology are being left behind.

For example, there have recently been reports that cashless payment systems for car parking in the UK are seeing older drivers unfairly hit with fines. This has led to calls for the government to intervene.

Age is one of the biggest predictors of digital exclusion. Only 47% of those aged 75 and over use the internet regularly. And out of the 4 million who have never used the internet in the UK, only 300,000 people are under 55.

But older people are not the only ones who feel shut out by new technology. For example, research shows vulnerable people, such as those with disabilities, are also disengaging with e-services and being “locked out” of society.

Read the full article in ‘The Conversation’ here.

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